The preview and pick-up events are supervised by our team members. Items will be organized to prevent loss, however, DownsizeSale will not be held liable for loss of items from your home. Your items are sold in an online auction, and held at your home or business. after the completion of the auctioning process, we will set up a date and time at your earliest convenience for the buyers to pick up the items purchased using a lot number, an item code and a purchase invoice. our team members will verify the identity of all the buyers and assist them in finding the right items.