For some auction events, the pickup address is hidden to protect seller’s privacy. It is only released to the winning bidders upon auction completion via email . If you are a winning bidder, you can also find the pickup address on your invoice. upon pickup all winning bidders must make sure that they are prepared to pickup there items onsite. please note that Downsizesale.com is not responsible for any damage that occurs to the sold items during the shipping process and remember our customer service representatives are ready to answer all your pickup related questions.